Expert After Care Service
We continually strive to provide you with the best products and service possible. An essential element is our Customer Service Department who are committed to providing excellent customer care. If you have any queries with your products or simply wish to ask our advice please get in touch – we are experts at what we do with qualified technicians who will be happy to offer advice or help with any queries relating to the selection and use of our products.
Contact us, or call us on 0845 3453912
Custom Made Ear Pieces – We guarantee you the Perfect Fit!
Our products are individually custom made to fit your ears, however like a new pair of walking boots they may take a little time to get used to.
As you wouldn’t consider fell walking for 30 miles in a new pair of boots without wearing them in, similarly wearing a new custom ear piece may need a little getting used to.
The more snug the fit of an ear piece, the better performance it gives for hearing protection and the better sound quality for IEM’s. We offer an up to 30 day comfort fit guarantee. Please contact us if you need any help.
Being able to still hear speech and knowing that you are getting adequate hearing protection can take a little getting used to; especially if you have been used to disposable plugs which block sound out almost completely. Give yourself a few days to get used to them; however if you would like to tailor the amount of protection after using them we can help. Our custom hearing protection products are Certified to EN352.2 standards.
Our custom earplugs with removable filters have a great feature allowing you to change the filter and the level of noise reduction yourself. We will exchange your filters free of charge within 30 days* of dispatch if you want to change the amount of protection after trying them out. You will need to post your custom earplugs to us and we will return them the same working day they are received. Contact us on to discuss your requirements.
You can have more than one set of MusicPlug or WorkPlug filters rather than having to buy a separate set of ear plugs; as well as options for In Ear monitors that pop into your custom plugs. Contact us for more information either via this web site or phone us. We are always happy to help.
- Please note there are limitations to which filters can be exchanged. Please contact us for details