Placing an Order

Ordering your custom-fitted hearing products in simple steps:

1

Select the product you require.

For peace of mind with some specific filtered products a functional test can be carried out up to 6 months after purchase.

Select the product you wish to purchase and then look at options for impression taking.

If you have bought from us previously we may already have your impressions digitally stored.  Please contact us if you need to check if this is the case.

2

We can take your impressions at our Cardiff office or for larger groups we can come to you.

Alternatively, you can arrange to have your impressions taken and send them to us.

Please contact us if you wish to attend our Cardiff office for impression taking.

3

Place your order online when you have arranged for your ear impressions to be taken

Contact us for group fittings or to attend our Cardiff office.

 

 

Find your custom in-ear monitors or ear plugs here.

Impression-taking process

Having your impression taken by a BSA-qualified technician is a quick, simple and comfortable process.
Appointments take just 15 minutes on average, and here is what you can expect:

Consultation and examination

A qualified technician will examine your ear before proceeding to take your impression.  Ensure your ear is free of wax before attending your appointment

Easy ear impression-taking

A foam stop is inserted into your ear canal before injecting medical grade impression silicone into your ear canal to form an impression. The material will take 0 to 15 minutes to cure.

Ear impression removal

The technician will remove the cured impression and then check to ensure your ear is clear. Your custom ear impression will be sent to our lab. You can expect to receive your custom hearing products
within 10 working day.

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